Contact Center

Job Description

📢 We Are Hiring – Contact Center

Operations Director | UAE
We are currently looking for a Contact Center Operations Director to join one of our clients in the UAE.
Responsibilities:
Strategic Leadership: Oversee call center operations to ensure service quality, efficiency, and customer satisfaction.
Team Management: Lead and develop managers, supervisors, and agents.
Performance & KPIs: Monitor service levels, manage workforce planning, and achieve operational targets.
Process Improvement: Drive policies, technologies, and best practices to optimize workflows and reduce costs.
Client & Stakeholder Management: Act as the key point of contact, aligning with client and business objectives.
Training & Development: Ensure staff are trained in customer service, compliance, and system usage.

📩 Interested candidates may share their profiles at:
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