Call Center Officer

Job Description

We’re #UrgentHiring!
Join a Leading Bank’s Contact Center in the UAE

🌟 Position: Call Center Officer
📍 Location: Dubai
💰 Salary: 6000 AED + Overtime
⏳ Contract: Full-Time
🗣️ Language Requirement: Multi-Lingual

Responsibilities:
• Provide accurate information to third-party customers regarding credit card inquiries, authorizations, and transaction details.
• Handle 70-80 inbound and outbound calls per shift, resolving queries within the turnaround time (TAT).
• Follow unit rules, procedures, and SLA to ensure smooth workflow and high-quality service delivery.
• Adhere to compliance standards for third-party customers & merchants.

Requirements:
• Excellent communication and problem-solving skills.
• Must be comfortable with Flexible Shift Timing
• Ability to manage high call volumes while delivering exceptional service.
• Previous experience in customer service, preferably in banking or financial services.

Interested candidates who meet the requirements can send their resume to 📩 with the subject line “Call Center DXB.”