Shimaa Mamoon Ibrahim Elsddig
About Candidate
Approved Ability to Work Under Pressure and conducting multi tasks to increase customer satisfaction, commitment and Time Management to exceeding expectations in improved work relationships with the clients.
I am seeking for a new opportunity where I can use and apply my passion for customer services and professional experience to drive a positive and creativity with a leading company that provide venues for learning and further self and career development.
Location
Education
Bachelor's degree, Information Technology Oct 2011 - Sep 2014, Oct 2011 - Sep 2014 Grade: second class honours division 1
Work & Experience
Part-time United Arab Emirates · On-site Managed front desk operations, including answering inbound calls, emails, and walk-in client queries. Maintained accurate data entry of soil test reports into databases, generating summaries and reports. Supported administrative functions by documenting processes, filing records, and coordinating with departments.
Full-time Khartoum, Sudan · On-site Processed and reviewed insurance applications, ensuring accuracy of data entry into underwriting systems. Negotiated terms with clients, brokers, and managers to finalise contracts and premium plans. Maintained detailed records, ensuring compliance with company and regulatory standards. Applied analytical and administrative skills to calculate coverage, premiums, and risk assessments.
Full-time Sudan · On-site Entered and updated client records in insurance systems with accuracy and attention to detail. Performed administrative support duties, including document archiving, filing, and policy updates. Assisted in customer service support, handling inquiries, printing insurance cards, and liaising between clients and departments. Provided clerical support to management for timely task execution.
Full-time Khartoum, Sudan · On-site Oversaw front office operations, welcoming patients and visitors professionally. Managed appointment scheduling, correspondence, filing, and photocopying. Implemented office procedures to improve workflow efficiency. Responded to queries via phone, email, and in-person communication.
Full-time Khartoum, Khartoum State, Sudan · On-site Greeted and assisted patients and guests at the reception area. Performed administrative tasks, record-keeping, and document management. Haddled inbound calls, emails, and front desk responsibilities..
Full-time Khartoum State, Sudan · On-site Managed inbound and outbound calls, resolving customer queries and providing accurate information. Delivered customer support services, ensuring customer satisfaction and retention. Handled escalations and provided professional solutions to resolve complaints.
