The Senior Product Manager (SPM) at Mercans plays a pivotal role in driving the vision, development, and delivery of key modules within the global payroll SaaS platform. The SPM leads strategic product planning, execution, and continuous improvement across assigned domains, ensuring alignment with business goals, customer needs, compliance requirements, and market trends.<\/p>\n
In this senior leadership capacity, the SPM translates vision into outcomes\u2014owning roadmaps, defining innovative and differentiated product features, driving product-led growth, and collaborating across Product, Engineering, Compliance, Operations, Business Development, and Support. The role is essential to building a scalable, secure, and intelligent platform that supports Mercans\u2019 global expansion and industry leadership in payroll SaaS.<\/p>\n
Duties and Responsibilities:
\nProduct Strategy, Roadmap & Lifecycle Management
\nOwn the product vision, roadmap, and delivery strategy for assigned verticals, ensuring alignment with business objectives, customer priorities, and market trends.
\nTranslate business needs and compliance mandates into epics, features, and backlog stories with clear acceptance criteria and traceability.
\nLead product delivery from discovery through release, ensuring quality, adoption readiness, and continuous feedback loops.
\n Market Intelligence & USP Development
\nAnalyze market trends, emerging technologies, competitive offerings, and customer feedback to identify product gaps and innovation opportunities.
\nDefine and deliver unique, forward-looking features that serve as clear unique selling points (USPs) and enhance Mercans\u2019 market positioning.
\nCollaborate with Marketing and Commercial teams to develop positioning frameworks, competitive battle cards, and feature differentiation collateral.
\nGlobal Payroll Engine Strategy & Roadmap
\nOwn the strategic direction and continuous improvement roadmap for Mercans\u2019 global payroll engine, ensuring scalability, multi-country adaptability, and statutory compliance across all supported jurisdictions.
\nDefine product architecture and logic layers that support gross-to-net calculations, multi-currency processing, statutory deductions, tax rules, contributions, and retroactive adjustments.
\nCollaborate with the Compliance team to embed country-specific rules and localization features, ensuring automated, up-to-date statutory configuration across all markets.
\nPartner with Engineering and Data Science to deliver AI\/ML-powered logic, such as anomaly detection in payroll runs, predictive net pay variance, and intelligent error correction.
\nEnsure payroll engine supports on-demand payroll, batch payroll, and event-driven triggers, with complete traceability, audit logs, and reconciliation controls.
\nEstablish benchmarking and accuracy frameworks to measure engine performance against SLA targets for processing time, accuracy, and compliance adherence.
\nDefine API-first logic layers to enable external integration with time, attendance, HR, and finance systems while maintaining rule integrity and data validation.
\nLead modernization efforts by transitioning legacy calculation scripts or hard-coded rules into configurable, reusable rule engines that support version control and auditability.
\nCollaborate with customer-facing teams to localize engine configurations for white-label, reseller, or embedded use cases, supporting rapid deployment and ease of administration.
\nPlatform Scalability & Modularization
\nChampion the modularization of the platform, enabling scalable, repeatable delivery models for multi-tenant, enterprise, and mid-market clients.
\nDefine reusable product components, configuration templates, and feature toggles to support faster deployments and higher configurability.
\nPartner with Engineering and Implementation to architect scalable platform modules.
\nCustomer Success Enablement & Partnership
\nCollaborate with Customer Success\/BAU Managers (CSMs) to ensure successful feature onboarding, usage optimization, and value realization.
\nParticipate in QBRs, onboarding workshops, and strategic client conversations to align roadmaps with client outcomes.
\nAddress client escalations tied to product functionality, proactively mitigating risks and ensuring follow-through on corrective actions.
\nProvide enablement tools including training guides, troubleshooting workflows, usage dashboards, and support documentation.
\nPartner & Ecosystem Product Enablement
\nDefine product features and APIs to support white-label clients, resellers, and channel partners.
\nDeliver integration toolkits, configuration documentation, and reusable interface specifications to support scalable partner implementations.
\nCollaborate with Business Development to align platform capabilities with co-sell and co-delivery models.
\nAPI, Integration & Ecosystem Management
\nDefine business and technical requirements for third-party integrations (e.g., HRIS, WFM, ERP, finance systems).
\nManage the lifecycle of public APIs and embedded integrations, ensuring SLAs, security standards, and extensibility.
\nEnable seamless client data exchange through configurable mapping, validation, and transformation rules.
\nImplementation & Support Workflow Alignment
\nCollaborate with Operations and Support teams to align product features with real-world delivery processes.
\nIdentify product-led solutions to reduce onboarding effort, eliminate manual configuration errors, and streamline client setup.
\nLead delivery of internal tooling or self-service capabilities to reduce operational burden on support and configuration teams.
\nChange Management & Customer Communication
\nDefine and execute structured change management processes for product releases, including internal readiness and client-facing communications.
\nProvide impact assessments and rollout plans for high-impact features, compliance updates, or interface changes.
\nDevelop tailored change communications by feature segment and customer tier.
\nCompliance & Regulatory Readiness
\nEnsure statutory compliance across all jurisdictions supported by the platform, including delivery of legal updates and localization features.
\nMaintain audit-readiness documentation for ISO\/SOC requirements, including traceability of requirements, QA artifacts, and release history.
\nMonitor global regulatory developments and proactively plan for impact on product roadmaps.
\nSecurity, Privacy & Data Governance
\nCollaborate with Information Security and QCRM teams to embed privacy, encryption, and access controls into all product features.
\nSupport secure-by-design product practices including role-based access, configurable data retention, and audit trail capabilities.
\nAI\/ML Innovation & Automation
\nLead ideation and delivery of AI\/ML-powered features such as predictive payroll error detection, intelligent configuration recommendations, and fraud monitoring.
\nPartner with Data Science and Engineering to validate models, build MVPs, and track feature outcomes in production.
\nCommercial & Financial Awareness
\nPartner with Business Development and Finance to assess monetization potential, feature packaging strategies, and cost-to-serve impact for new modules.
\nSupport commercial teams with value propositions, usage-based pricing analysis, and business case development for premium features.
\nProduct Analytics & Outcome Measurement
\nDefine product success metrics including usage, adoption, retention, task completion time, and operational savings.
\nCollaborate with Analytics teams to track real-time performance dashboards and provide post-release outcome reports to stakeholders.
\nIntegrate KPIs into roadmap prioritization and cross-functional review cycles.
\nOperational Excellence & Product Delivery Process
\nLead initiatives to improve sprint cadence, backlog hygiene, QA readiness, and stakeholder communication throughout the delivery lifecycle.
\nCollaborate with Engineering team to standardize sprint rituals, reporting templates, and risk registers.
\nInnovation Pipeline Governance
\nEstablish a structured process for ideation intake, feasibility scoring, stakeholder validation, and prioritization of innovative features.
\nMaintain a curated innovation backlog with transparent status tracking and executive review touchpoints.
\nPromote innovation culture through collaboration with internal teams, clients, and partners.
\nTeam Mentorship & Product Leadership
\nMentor junior product managers and associates, providing regular coaching, feedback, and growth plans.
\nChampion internal product education through demo sessions, workshops, and onboarding content.
\nPromote ownership, documentation discipline, and customer empathy within the product team.
\nEducation and Experience:
\nMinimum Requirements:<\/p>\n
Bachelor\u2019s degree in Computer Science, Engineering, Business, or Information Systems from a recognized and accredited institution.
\nMinimum 10 years of progressive experience in product management within B2B SaaS environments, with at least 5 years in a senior or strategic product leadership role.
\nAt least 3 years of hands-on experience in a product management role at a payroll software or payroll SaaS company, with a demonstrable understanding of the industry\u2019s operational and compliance challenges.
\nDeep knowledge of global payroll processes, including gross-to-net calculations, statutory configuration, regulatory compliance, and localization across multiple jurisdictions.
\nProven experience delivering compliance-sensitive product features across globally distributed platforms, including coordination with cross-functional teams (Compliance, QA, Security, Engineering).
\nStrong technical proficiency in APIs, modular architecture, platform scalability, and data integration strategies with systems such as HRIS, ERP, and WFM.
\nDemonstrated expertise in Agile product development, including backlog management, epic\/story creation, sprint planning, and roadmap ownership.
\nAbility to translate business and compliance requirements into scalable, customer-centric product solutions with traceable outcomes.
\nPreferred Qualifications: <\/p>\n
Master\u2019s degree (MBA or MS) in Product Management, Innovation, Technology Leadership, or Business Strategy.
\nExtensive knowledge of international payroll systems, global statutory compliance requirements, and localization frameworks, especially in multi-jurisdictional contexts.
\nHands-on experience with statutory configuration modules, compliance automation, and payroll rule engines.
\nFamiliarity with data privacy and information security frameworks such as GDPR, ISO 27001, SOC 2, and data residency controls.
\nBackground in monetization strategy, including feature packaging, usage-based pricing, and cost-to-serve modeling.
\nPrior success in building or scaling white-label SaaS products, reseller enablement models, and partner-centric platforms.
\nProfessional certifications such as PMP, SAFe\u00ae Product Manager\/Product Owner (PM\/PO), Certified Scrum Product Owner (CSPO), or Pragmatic Institute PMC certification.<\/p>","protected":false},"author":499,"featured_media":14787,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[67],"job_listing_category":[155],"job_listing_location":[201],"job_listing_tag":[],"class_list":["post-14786","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_type-full-time","job_listing_category-companies","job_listing_location-united-arab-emirates"],"aioseo_notices":[],"metas":{"_job_featured_image":"https:\/\/wazayefuae.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_featured_image\/2025\/12\/logo-M-4.png","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"155":"Companies"},"_job_type":{"67":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/mercans.com\/careers\/senior-product-manager-integration\/","_job_apply_email":"","_job_salary_type":"monthly","_job_salary":"","_job_experience":"5 Year","_job_career_level":"Manager","_job_qualification":"Bachelor Degree","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"201":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_employer_name":"meshtairy","_job_employer_url":"https:\/\/wazayefuae.com\/ar\/employer\/meshtairy\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing\/14786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/users\/499"}],"replies":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/comments?post=14786"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/media\/14787"}],"wp:attachment":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/media?parent=14786"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=14786"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=14786"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=14786"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=14786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}