The Senior Consultant \u2013 BAU plays a critical role in delivering end-to-end payroll outsourcing solutions for global clients. This role ensures accurate, timely, and compliant payroll processing while serving as the primary point of contact (POC) for both clients and internal teams. <\/p>\n
The ideal candidate will have extensive experience in multi-country payroll operations, strong knowledge of international payroll regulations, and the ability to manage complex payroll environments. This position requires a detail-oriented, client-focused professional who thrives in a fast-paced, remote-first setting.at will be handled by this role holder, and the ability to work independently in a remote setting. <\/p>\n
Key Responsibilities:
\nGlobal Payroll Processing:
\nAccurately process payroll across multiple countries, ensuring compliance with local labor laws and tax regulations.
\nManage end-to-end payroll operations, including employee data validation, earnings, deductions, and tax calculations.
\nEnsure strict adherence to payroll calendars and turnaround time (TAT) commitments.
\nFollow automated system-driven processes to maintain accuracy and eliminate manual errors.
\nVerify and reconcile Gross-to-Net (G2N), Bank File, and General Ledger (GL) before payroll release.
\nHandle year-end payroll processing, including tax filings, statutory reporting, and compliance audits.
\nStatutory Compliance & Regulatory Filings
\nEnsure that all statutory filings are completed accurately and on time, adhering to country-specific tax and labor regulations.
\nUtilize automated processes to enhance accuracy, efficiency, and compliance in statutory reporting.
\nEnsure on-time submission of payroll taxes, social security contributions, and other statutory payments.
\nCollaborate with compliance teams to stay updated on regulatory changes and implement necessary adjustments.
\nRegularly audit statutory filing processes to identify gaps and implement improvements to enhance compliance efficiency.
\nClient Success & Service Scope Management
\nEnsure that services delivered and payroll processing activities align with the contractual scope.
\nMonitor and prevent scope creep by clearly defining and managing client expectations.
\nEnsure no misalignment between scope of services and client expectations, escalating potential gaps as necessary.
\nConduct regular scope reviews with clients to reinforce contractual agreements and avoid unauthorized service extensions.
\nWork closely with Account Management and Implementation Teams to validate changes to client requirements and ensure proper documentation.
\nProvide transparent communication to clients about services included in the agreement and any additional services that require contractual modifications.
\nClient Onboarding & Transition from Implementation
\nAccept new clients from the Implementation Team following the successful completion of Hypercare.
\nConduct a comprehensive review of all client-related artifacts, including process documentation, system configurations, and service agreements.
\nConfirm the completeness and accuracy of all client payroll setup elements before transitioning into regular operations.
\nComplete the handover checklist to ensure a smooth transition from implementation to steady-state operations.
\nPerform end-to-end payroll testing to validate the accuracy of system configurations, payroll calculations, and statutory compliance settings.
\nIdentify and address any discrepancies, missing information, or required adjustments before assuming full payroll responsibility.
\nCollaborate with the Implementation Team and Client Success Team to ensure a seamless transition and alignment on expectations.
\nBackup Resource Management & Business Continuity
\nEnsure that backup resources are trained and available to support clients during the absence of the primary consultant.
\nMaintain comprehensive process documentation to enable seamless transition for backup resources when required.
\nDevelop and implement a knowledge transfer plan to ensure backup personnel are familiar with client-specific payroll processes.
\nCoordinate with internal teams to assign and prepare alternate resources to support payroll operations without service disruption.
\nRegularly test and review backup support processes to ensure effectiveness and minimize business continuity risks.
\nProcess Documentation & Change Management
\nMaintain and update Standard Operating Procedures (SOPs) in compliance with company documentation requirements.
\nEnsure proper documentation of client-specific payroll processes, including wage type catalogs and data dictionaries.
\nEnsure all configuration changes to payroll systems follow the company\u2019s change management procedures.
\nDocument all change requests (CRs) and ensure proper approval and implementation tracking.
\nRegularly review and audit payroll documentation to identify gaps, ensure accuracy, and support continuous improvement initiatives.
\nProcess Automation & Optimization
\nIdentify manual processes and inefficiencies within payroll operations and escalate them to management for review.
\nProactively open support tickets to request automation of repetitive manual tasks and elimination of inefficiencies.
\nWork closely with IT and process improvement teams to drive workflow automation and system enhancements.
\nMonitor the effectiveness of automation initiatives and recommend further improvements where necessary.
\nContinuously assess payroll workflows to enhance efficiency, accuracy, and compliance through process optimization.
\nCustomer Support Ticket Tracking & SLA Compliance
\nTrack and monitor customer support tickets to ensure timely resolution within established SLAs.
\nEscalate and follow up on pending or unresolved tickets to prevent delays in payroll operations.
\nPrepare monthly SLA performance reports, analyzing response times, resolution times, and compliance with service agreements.
\nConduct root cause analysis (RCA) when SLAs are not met, identifying recurring issues and recommending corrective actions.
\nWork closely with internal support teams to ensure continuous service improvement and alignment with SLA commitments.
\nProactively communicate with clients regarding ticket status, expected resolution timelines, and any escalations.
\nSkills and Qualifications:
\nGlobal Payroll Expertise: Strong understanding of multi-country payroll processing, tax regulations, and compliance requirements.
\nSLA & Customer Support Management: Experience in tracking customer tickets, SLA reporting, and root cause analysis.
\nClient Onboarding & Hypercare Transition: Experience in reviewing client artifacts, completing handover checklists, and testing system configuration accuracy.
\nStatutory Compliance & Automation: Experience in ensuring statutory filings are completed accurately and on time using automated processes.
\nProcess Automation & Optimization: Ability to identify inefficiencies, propose solutions, and work with IT teams to drive automation.
\nService Scope & Expectation Management: Experience in ensuring service delivery aligns with contractual agreements and preventing scope creep.
\nBackup Resource & Business Continuity Planning: Experience in ensuring alternate resources are trained and available to support payroll operations.
\nProcess Documentation & Change Management: Experience in maintaining SOPs, wage type catalogs, and payroll configuration documentation.
\nClient Success Management: Expertise in SLA management, client governance, and service delivery excellence.
\nAnalytical Skills: Capability to analyze payroll metrics, identify discrepancies, and drive improvements.
\nRegulatory Knowledge: Up-to-date knowledge of labor laws, statutory contributions, and social security regulations across multiple countries.
\nExperience and Education:
\n7+ years of experience in global payroll processing, outsourced payroll services, or payroll consulting.
\nExperience in SLA tracking, support ticket management, and service reporting is highly desirable.
\nStrong background in multi-country payroll management with a deep understanding of global payroll regulations.
\nBachelor\u2019s degree in Accounting, Finance, Human Resources, Business Administration, or a related field.
\nProfessional certifications (e.g., Global Payroll Certification, CPP, CIPP, or IPASS) are highly preferred.<\/p>","protected":false},"author":499,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[67],"job_listing_category":[155],"job_listing_location":[201],"job_listing_tag":[],"class_list":["post-14781","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-companies","job_listing_location-united-arab-emirates"],"aioseo_notices":[],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"155":"Companies"},"_job_type":{"67":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/mercans.com\/careers\/senior-consultant-bau-middle-east\/","_job_apply_email":"","_job_salary_type":"monthly","_job_salary":"","_job_experience":"5 Year","_job_career_level":"Others","_job_qualification":"Bachelor Degree","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"201":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_employer_name":"meshtairy","_job_employer_url":"https:\/\/wazayefuae.com\/ar\/employer\/meshtairy\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing\/14781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/users\/499"}],"replies":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/comments?post=14781"}],"wp:attachment":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/media?parent=14781"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=14781"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=14781"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=14781"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=14781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}