Job Details
\nJob Position \u2013 L2 Technical Support Engineer
\nCompany Name \u2013 Vinirma
\nFor UAE operations with the following skillsets & terms and conditions:
\nRequired Certifications
\n-ITIL
\n-MCSE
\n-CCNA
\n-Office 365 certification (preferred)
\nSkills & Competencies
\n-Strong troubleshooting and analytical skills
\n-Excellent communication and customer service abilities<\/p>\n
-Good knowledge of networking, telecommunication systems, and Microsoft technologies
\n-Familiarity with ITSM processes
\n-Proactive, self-motivated, and keen to stay updated with modern technologies
\nKey Responsibilities
\n-Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
\n-Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
\n-Provide, maintain, and monitor desktop computing environment to ensure seamless desktop services.
\n-Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
\n-Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
\n-Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
\n-Maintain and manage the printing environment in a cost-effective manner while supporting green initiatives.
\n-Comply with IT policies, procedures, and standards in all daily activities.
\n-Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
\n-Assist in managing and maintaining servers, storage systems, and network equipment as required.
\n-Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
\n-Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
\n-Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
\n-Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
\n-Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
\n-Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.
\nTerms and conditions
\nJoining time frame: (Immediate \u2013 30 days)
\nShould you be interested in this opportunity, send your latest resume at the earliest at\u00a0<\/p>","protected":false},"author":212,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[],"job_listing_category":[168],"job_listing_location":[142],"job_listing_tag":[],"class_list":["post-14200","job_listing","type-job_listing","status-publish","hentry","job_listing_category-engineering","job_listing_location-dubai"],"aioseo_notices":[],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"168":"Engineering"},"_job_type":[],"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"with_email","_job_phone":"","_job_apply_url":"","_job_apply_email":"nishanthini.suda@vinirma.com","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"142":"Dubai"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/wazayefuae.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/08\/wazayefuae-logo.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/wazayefuae.com\/ar\/employer\/hr-2\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing\/14200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/users\/212"}],"replies":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/comments?post=14200"}],"wp:attachment":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/media?parent=14200"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=14200"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=14200"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=14200"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=14200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}