Job Title: Front Office & Customer Experience Manager<\/p>\n
Responsibilities:<\/p>\n
Manage daily front office and customer care operations in a professional travel agency setting.
\nHandle client inquiries, bookings, visa\/ticketing support, and resolve escalations.
\nDeliver a seamless customer experience across all touchpoints.
\nSupervise and mentor front office\/customer success staff.
\nCoordinate with suppliers and internal teams to ensure service excellence.
\nMaintain accurate records and reports in line with company and ISO standards.
\nRequirements:<\/p>\n
Minimum 2 years\u2019 experience in front office, customer service, or hospitality (travel\/tourism preferred).
\nStrong communication, interpersonal, and problem-solving skills.
\nProficiency in MS Office, booking systems, and CRM tools.
\nFluency in English required; Arabic, Filipino, Hindi \/ Urdu, or other languages an advantage.
\nPreference for candidates with experience in GCC markets.
\nWork Environment:<\/p>\n
Based in Dubai (Deira) with direct client interaction.
\nA dynamic, multicultural, and collaborative work environment that reflects our global-first approach.
\nOpportunity to grow alongside a diverse team of professionals serving both local and international markets.<\/p>\n
Email CV: or Whatsapp: +<\/p>","protected":false},"author":212,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[],"job_listing_category":[159],"job_listing_location":[142],"job_listing_tag":[],"class_list":["post-12372","job_listing","type-job_listing","status-publish","hentry","job_listing_category-customer-service","job_listing_location-dubai"],"aioseo_notices":[],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"159":"Customer service"},"_job_type":[],"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"with_email","_job_phone":"","_job_apply_url":"","_job_apply_email":"earnest@aneglobaltravel.com","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"142":"Dubai"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/wazayefuae.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/08\/wazayefuae-logo.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/wazayefuae.com\/ar\/employer\/hr-2\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing\/12372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/users\/212"}],"replies":[{"embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/comments?post=12372"}],"wp:attachment":[{"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/media?parent=12372"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=12372"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=12372"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=12372"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/wazayefuae.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=12372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}