\ud83d\udce2 We Are Hiring \u2013 Contact Center <\/p>\n
Operations Director | UAE
\nWe are currently looking for a Contact Center Operations Director to join one of our clients in the UAE.
\nResponsibilities:
\nStrategic Leadership: Oversee call center operations to ensure service quality, efficiency, and customer satisfaction.
\nTeam Management: Lead and develop managers, supervisors, and agents.
\nPerformance & KPIs: Monitor service levels, manage workforce planning, and achieve operational targets.
\nProcess Improvement: Drive policies, technologies, and best practices to optimize workflows and reduce costs.
\nClient & Stakeholder Management: Act as the key point of contact, aligning with client and business objectives.
\nTraining & Development: Ensure staff are trained in customer service, compliance, and system usage.<\/p>\n
\ud83d\udce9 Interested candidates may share their profiles at:
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