Front Office & Customer Experience Manager

Job Description

Job Title: Front Office & Customer Experience Manager

Responsibilities:

Manage daily front office and customer care operations in a professional travel agency setting.
Handle client inquiries, bookings, visa/ticketing support, and resolve escalations.
Deliver a seamless customer experience across all touchpoints.
Supervise and mentor front office/customer success staff.
Coordinate with suppliers and internal teams to ensure service excellence.
Maintain accurate records and reports in line with company and ISO standards.
Requirements:

Minimum 2 years’ experience in front office, customer service, or hospitality (travel/tourism preferred).
Strong communication, interpersonal, and problem-solving skills.
Proficiency in MS Office, booking systems, and CRM tools.
Fluency in English required; Arabic, Filipino, Hindi / Urdu, or other languages an advantage.
Preference for candidates with experience in GCC markets.
Work Environment:

Based in Dubai (Deira) with direct client interaction.
A dynamic, multicultural, and collaborative work environment that reflects our global-first approach.
Opportunity to grow alongside a diverse team of professionals serving both local and international markets.

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